Terms of Service

1. Acceptance of Terms

By accessing or using the MIVTAH website (mivtah.com), requesting an estimate, or retaining our property services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our digital platform and service request tools.

2. Services & Proposals

MIVTAH provides commercial cleaning, janitorial programs, facility maintenance, landscaping, floor care, and winter snow removal throughout Massachusetts. Digital quotes and online estimates provided through our platform represent good-faith operational projections based upon client-submitted parameters (e.g., stated square footage, frequency, property type). All proposals are subject to formal verification, on-site walkthrough inspection, and execution of a definitive written service contract or statement of work.

3. Client Responsibilities & Property Access

To ensure the safe and effective delivery of contracted services, clients agree to:

• Provide accurate and complete property descriptions, square footages, and service scopes;
• Grant authorized, unobstructed access to the designated facility during agreed service windows;
• Disclose any known hazardous materials, structural defects, or special alarm/security protocols prior to crew arrival;
• Ensure utilities (electricity, functional running water, and adequate lighting) are operational during service times.

4. Pricing, Invoicing & Payment Terms

Contract terms, invoicing frequencies, payment windows (e.g., Net 15 or Net 30), and billing methods are defined within each client's individual service agreement. Routine recurring services are typically billed on a monthly cycle. Invoices remaining unpaid beyond stated terms may incur standard late interest charges and potential temporary suspension of recurring services.

5. Cancellations & Rescheduling

For one-time specialty projects (e.g., commercial carpet extractions, floor strip-and-wax, or deep cleans), cancellations or rescheduling requests must be submitted at least 24 to 48 hours in advance to allow crew and equipment reassignment. Recurring service termination terms are governed by the written agreement executed between MIVTAH and the client.

6. Intellectual Property

All content on this website—including the MIVTAH logo, trademarks, service marks, graphics, text, icons, and layout structure—is the exclusive property of MIVTAH and is protected by applicable United States copyright and trademark laws. Unauthorized reproduction or scraping is strictly prohibited.

7. Limitation of Liability

While reasonable efforts are made to maintain service quality and safety, MIVTAH shall not be liable for indirect, incidental, or consequential damages resulting from website use, severe weather delays, or pre-existing facility wear and structural defects not caused by our direct negligence.

8. Governing Law

These Terms of Service and any contractual disputes arising hereunder shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles.

9. Contact & Legal Notices

If you have questions regarding these Terms of Service or our operational policies, please reach out to:

MIVTAH
Attn: Corporate Contracts & Operations
Phone: (774) 445-0690
Email: contact@mivtah.com
Website: mivtah.com